Mata11 Privacy Policy – Data Protection for Malaysian Online Casino Players

This Privacy Policy ("Policy") is published by mata11 ("we", "platform") and describes how we collect, process, store, and protect the personal data of every individual ("you", "member", "user") who interacts with our platform at https://mata11.best.

Mata11 takes data protection responsibilities extremely seriously. We operate in accordance with internationally recognised data protection standards, including the principles set out in Malaysia's Personal Data Protection Act (PDPA) and the regulatory requirements stipulated by our international gaming licensing authority.

By registering an account or using any mata11 service, you confirm that you have read and understood this Privacy Policy and agree to the way we handle your personal data as described herein. If you disagree with any part of this policy, we advise you not to use the mata11 platform.

This policy covers all services we offer, including Live Casino games such as baccarat and roulette, slot games, Sports Betting and match wagering, the VIP membership programme, promotions, and all service-related communications.

Mata11 collects two main categories of data – data you provide directly to us, and data collected automatically as you use our platform.

Your personal data is collected by mata11 through several different channels, depending on the type of data and the context of your interaction with our platform:

• Account Registration: When you register a mata11 account, you provide identity and contact details directly via the online registration form. This includes your name, email address, phone number, and date of birth.
• KYC Verification: When you go through the identity verification process, you upload identity documents such as your MyKad or passport. These documents are used solely for identity verification and regulatory compliance purposes.
• Financial Transactions: Information relating to payment methods and transaction records is generated automatically when you make a deposit or withdrawal via Touch 'n Go, DuitNow, GrabPay, or FPX.
• Platform Usage: Technical data such as IP addresses, device types and usage patterns are automatically collected by our systems as you browse and use the mata11 platform. This data helps us maintain account security and detect suspicious activity.
• Gaming Activity: Every bet, game, and interaction on the platform is recorded for the purposes of winnings settlement, VIP points calculation, game auditing, and dispute resolution.
• Support Communications: When you contact the mata11 support team via Live Chat or email, those communication records are retained for quality control, training and reference purposes should any follow-up be required.
• Cookies & Tracking Technologies: The mata11 platform uses cookies and similar technologies to enhance the user experience and analyse usage patterns in aggregate without identifying individuals. Further details are available in Section 8.

Mata11 uses the personal data we collect solely for legitimate and necessary purposes in operating our services safely and efficiently. The following are the primary purposes for which your data is used:

Mata11 does not use your personal data for third-party advertising, data sales or any commercial purpose unrelated to the services you directly use.

Mata11 does not share your personal data with third parties except in the limited situations described below, and all such sharing is subject to protections equivalent to our own data security standards:

• Payment Providers: Transaction information that must be shared with licensed payment processors such as Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost and FPX to process your deposits and withdrawals. Only the minimum information required to complete a transaction is shared.
• Game Provider: Minimum technical details required to run live casino (baccarat, roulette) and slots game sessions are shared with licensed game providers such as Pragmatic Play, Evolution Gaming and Playtech. Your full name and financial information are never shared with these providers.
• Regulatory Body & Law Enforcement: mata11 is required to share certain information with our licensing regulatory body, tax authorities or law enforcement agencies when mandated by law or court order. We disclose only the specific information requested and nothing beyond that.
• Technology Partners: Certain technical service providers, such as cloud infrastructure and cybersecurity services, may have limited access to data for technical maintenance purposes, and are bound by strict confidentiality agreements.

Mata11 continually invests in data security infrastructure to ensure your personal information remains protected against unauthorised access, loss or misuse. The following are the key security measures we employ:

• Data Encryption in Transit: All communications between your device and mata11 servers are encrypted using TLS 1.3 protocol with 256-bit SSL certificates. This covers all gaming activity, financial transactions, and customer support communications.
• Data Encryption at Rest: Sensitive data stored in our databases — such as identity information and financial records — is encrypted using industry-recognised encryption algorithms, ensuring the data remains unreadable even in the event of unauthorised physical access to our servers.
• Strict Access Controls: Access to members' personal data within mata11 is restricted to staff who require it to perform their duties (principle of least privilege). All access is logged and audited on a regular basis.
• Two-Factor Authentication (2FA): 2FA is available to all member accounts and is mandatory for internal mata11 staff accounts with access to data systems.
• 24/7 Security Monitoring: Security monitoring systems operate around the clock to detect suspicious activity, intrusion attempts, or anomalies in data access patterns.
• Regular Penetration Testing: mata11 undergoes regular security testing and penetration testing by independent cybersecurity specialists to identify and address vulnerabilities before they can be exploited.
• Secure Data Backup: Data backups are performed regularly and stored in secure facilities geographically separate from our primary servers to ensure service continuity.

While we take all reasonable steps to protect your data, no digital security system can guarantee absolute 100% protection. We encourage you to take your own precautions as well — such as using a strong password, enabling 2FA, and keeping your login credentials private.

Mata11 does not retain your personal data for longer than is necessary for the purposes for which it was collected, subject to any legal and regulatory requirements that may mandate longer retention periods.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any specific individual. All data deletion is carried out in accordance with industry-recognized secure deletion standards.

Upon your written request, mata11 can delete your personal data ahead of the schedule above, except for data that is legally required to be retained or that is still needed to resolve any outstanding disputes. Data deletion requests can be submitted to support@mata11.best.

The mata11 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns in aggregated form.

Types of cookies used by mata11:

• Essential Cookies: Required for core platform functions such as login session authentication, CSRF protection, and game session integrity. These cookies cannot be disabled without impacting the overall functionality of the platform.
• Functional Cookies: Remembering your preferences such as language, last selected table limits, and display settings. These cookies improve ease of use but are not mandatory.
• Analytics Cookies: Collecting usage data in aggregated, non-identifiable form to help us understand how players interact with the platform and identify areas for improvement. This analytics data is not shared with third-party advertisers.
• Security Cookies: Helping to identify and prevent fraudulent activity, unauthorised access attempts, and suspicious usage patterns by comparing current session data against your account's normal usage patterns.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may cause certain mata11 platform functions to not work properly. Third-party advertising cookies are not used on the mata11 platform.

As a mata11 member, you have several important rights regarding the personal data we hold about you. mata11 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please send a written request to support@mata11.best with the subject line "DATA RIGHTS REQUEST", along with your account number and details of your request. We will respond within 30 business days of receiving your request. For complex requests, we may require up to 60 days and will notify you of the extension.

Before processing any data rights request, we may need to verify your identity to ensure we only disclose or modify data for the rightful individual. This verification is a security measure in place to protect your own interests.

The mata11 platform is a service intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take the following steps immediately:

• Closing the account immediately
• Delete all personal data associated with the account
• Return any remaining account balance (if applicable) via an appropriate method at our discretion
• Reporting the incident to the relevant regulatory body where required

Parents and guardians who believe their minor child may have registered for or used the mata11 platform are encouraged to contact our support team immediately at support@mata11.best. We will respond promptly and prioritise the protection of minors in every such situation.

Mata11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. All amendments will be published on this page with a clear effective date.

When material amendments are made to this Privacy Policy, mata11 will:

• Updating the "Last Updated" date at the top of this page
• Sending email notifications to all registered members at least 14 days before material amendments take effect
• Displaying a prominent in-platform notice at login to inform members of the changes

Continued use of the mata11 platform after the effective date of any amendment constitutes acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and withdraw your balance before the new policy takes effect.

Previous versions of the mata11 Privacy Policy are available upon request – contact support@mata11.best if you need to reference an earlier version for any specific purpose.

For any enquiries, concerns, or requests relating to this Privacy Policy or the way mata11 manages your personal data, you may reach us through the following channels:

We encourage you to contact us first before filing a complaint with a regulatory body. In most cases, we can resolve issues more quickly through direct channels. However, if you are not satisfied with our response after 30 working days, you have the right to lodge a complaint with the relevant data protection authority.

We operate with full transparency in all matters relating to data privacy. No question about your personal data is too small for us to answer — we are here to ensure you feel comfortable and confident in the way mata11 handles your information.